Refund Policy

1. Overview

At Ads2Publish.com, we are committed to providing a transparent advertisement booking experience. This Refund Policy explains when you can cancel a booking, when a refund is available and how refunds are processed.

Please read this policy carefully before booking an advertisement. It forms part of our Terms & Conditions.

2. Nature of Our Service

Ads2Publish is an official ad booking partner of more than 200 newspapers. Our service is the booking and publication of advertisements in newspapers, which is a non-tangible service.

Once an ad has been processed and sent to the newspaper for publication, it cannot be modified, cancelled or refunded, except as set out in this policy.

3. Cancellation

  • You may cancel or modify a booking only if it has not yet been sent to or processed by the newspaper.
  • A 15% cancellation charge on the booking amount applies to all cancellations requested by the customer.
  • To cancel or modify, email customercare@ads2publish.com with your booking reference as early as possible.
  • Changes that affect the size, edition or date of an ad may change the price.

4. Refund Eligibility

Full Refund (No Deductions)

  • Rejection not due to you: Ads2Publish or the newspaper rejects your ad before publication for a reason that is not attributable to you.
  • Non-publication due to our or the newspaper's fault: Your ad is not published due to an error on our side or the newspaper's side, and you do not want it published on the next available date.

Refund After a 15% Cancellation Charge

  • Cancellation by you: You cancel before the booking is processed by the newspaper.
  • Wrong category: The ad was booked under the wrong category and you do not agree to move it to the correct category and pay any difference in price.
  • Inappropriate content: The ad is rejected because its content is inappropriate or does not meet our content guidelines or the newspaper's policy.
  • Documents not submitted: The ad cannot be processed because you did not submit the required documents.

No Refund Will Be Issued If:

  • The advertisement has already been processed by the newspaper or published.
  • The ad was published as submitted or approved by you, including where the details, text or dates you provided were incorrect.
  • You submitted forged documents.
  • You change your mind after the booking has been processed.

5. If Your Ad Is Not Published on the Selected Date

  • We make every effort to have your ad published on the requested date. If for any reason it is not, it will be moved to the next available date and we will inform you.
  • If you do not want the ad published on the next available date, we will refund the amount actually paid for that ad.
  • No compensation, damages or interest is payable for any reason if an ad is not published on the selected date. The refund is limited to the amount actually paid for the ad.

6. Errors in a Published Ad

  • You must report any error in a published ad within 3 days of the publication date by emailing customercare@ads2publish.com with your booking reference and a copy of the ad.
  • If a material error was caused by Ads2Publish or the newspaper, we will arrange a corrected re-publication at no extra cost or refund the amount paid for that ad, at our option.
  • Minor variations in font, spacing, colour or placement that do not change the meaning of the ad are not treated as errors.
  • We are not responsible for errors in content that you submitted or approved.

7. How to Request a Cancellation or Refund

  1. Contact customer support: Email us at customercare@ads2publish.com with your booking reference and the reason for your request.
  2. Provide the required details: Include your payment receipt and booking confirmation to speed up the process.
  3. Review: We will check your request against this policy and confirm by email whether it is eligible, and whether the 15% cancellation charge applies.
  4. Refund: If approved, the refund is processed as described in Section 8.

8. Refund Processing Time

  • Approved refunds are credited to the original payment method within 7 to 10 working days. Your bank may take additional time to show the credit.
  • If you are eligible for a full refund, the entire amount paid will be credited without deductions.
  • Where the cancellation is at your request, payment gateway charges that are not returned to us may be deducted.
  • If a payment fails or is debited twice, the excess amount will be reversed according to the payment gateway's and your bank's timelines.

9. Contact Us

If you have any questions or concerns about this Refund Policy, please contact our customer support team:

We are here to assist you with any queries related to advertisement booking, modifications or refunds.

Last updated: 1 October 2026